Ugnay.phHow to Manage Your NGO Branch
A guide for NGO volunteers and staff on managing your branch's hotline directory — reviewing contributions, verifying numbers, and coordinating with your team.
NGO branches — like Red Cross chapters, PDRF teams, and local volunteer groups — play a vital role in keeping emergency hotline directories accurate. Your branch can verify hotlines, review community submissions, and manage reports for the areas you cover, working alongside LGU teams.
Log in and access the dashboard
After accepting your team invitation, sign in to Ugnay.ph and open the management dashboard. This is where your NGO branch manages hotlines for the area you cover.
The sidebar shows the sections available to you. What you see depends on your role — Managers can manage hotlines, review submissions, and handle reports. Admins can also manage the team.
What you will see
Viewers have read-only access and can only see the Overview page. If you need more access, ask your branch's Admin to update your role.
Switch between organizations
If you belong to multiple organizations — for example, a Red Cross branch and a local volunteer group — use the organization switcher at the top of the dashboard to move between them.
Each organization has its own hotlines, submissions queue, reports queue, and team. Switching organizations changes the context of everything you see in the dashboard.
What you will see
NGO branches can coexist with LGU organizations in the same city. You'll see both LGU and NGO badges in the switcher to help you tell them apart.
Review community contributions
Community members can submit hotlines for the area your branch covers. These appear in your Submissions queue as pending items. Your job is to verify whether the submitted number is accurate and appropriate.
For each submission, you can approve it (promoting it to a yellow 'Community' badge) or reject it with a reason. Rejected submissions notify the contributor so they can correct and resubmit if needed.
What you will see
If an LGU organization also manages the same area, submissions may appear in both queues. Coordinate with your LGU counterparts to avoid duplicate reviews.
Manage hotline reports
Users can report hotlines that are outdated, not responsive, have wrong numbers, or are duplicates. These reports appear in your Reports queue.
Review each report and decide: resolve it (take action like updating or removing the hotline) or dismiss it if the report is inaccurate. Both actions close the report.
What you will see
Add and verify hotlines
The Hotlines page is where you maintain emergency numbers verified by your NGO branch. Hotlines you add here receive the green 'NGO Verified' badge — a trusted signal that your organization has confirmed this number is active and correct.
The trust hierarchy in Ugnay.ph is: LGU Verified (highest) > Barangay Verified > NGO Verified > Community. Your NGO Verified badge tells users that a recognized organization stands behind the number, even if it hasn't been verified by the local government.
What you will see
Focus on hotlines your organization operates or has directly verified. Adding numbers you haven't confirmed undermines trust in the NGO Verified badge.
Manage your branch team
If you're the branch Admin, you can invite additional team members to help manage your branch's directory. Open the Team page and tap 'Invite Team Member'.
Choose between two roles: Manager (can manage hotlines, review submissions, and handle reports) or Viewer (read-only access). Each invitee receives an email with a code to accept.
What you will see
Invite your chapter coordinator, program officers, or trained volunteers as Managers so multiple people can keep the directory current — especially during disaster response when one person may not be available.