Ugnay.phHow to Manage Your LGU Organization
A guide for LGU and DRRMO officials on managing your organization's hotline directory — from logging in to triaging hotlines, reviewing community submissions, handling reports, and managing your team.
As an LGU official, you play a critical role in keeping your area's emergency hotline directory accurate and trustworthy. This guide walks you through logging in, switching between organizations, triaging existing hotlines, reviewing community contributions, and maintaining your area's directory.
Log in and access the dashboard
Sign in to Ugnay.ph with your account. Once logged in, tap your profile icon and select 'Dashboard' to open the management area for your organization.
The dashboard is your home base for keeping your area's emergency directory accurate. You'll see a sidebar with sections for Hotlines, Submissions, Reports, and Team — what's visible depends on your role.
What you will see
Viewers have read-only access and can only see the overview. If you need more access, ask your organization's Admin to update your role.
Switch between organizations
If you belong to more than one organization — for example, a city DRRMO and a barangay — use the organization switcher at the top of the dashboard to move between them.
Each organization has its own hotlines, submissions, reports, and team. Switching changes the entire dashboard context to the selected organization's data.
What you will see
Your role may differ between organizations. You might be an Admin in one and a Manager in another. The switcher shows your role for each.
Triage and review existing hotlines
The Review page shows all hotlines in your area that haven't been reviewed by your organization yet — including scraped entries from government websites and community submissions. Your job is to confirm, fix, or dismiss each one.
For each hotline, you have three main actions: Verify confirms the entry is correct as-is and promotes its trust level. Correct lets you fix the name, phone number, category, or other details before verifying. Archive dismisses the entry from your queue without changing it.
What you will see
Every action you take here creates a public audit trail. Contributors who submitted a hotline can see when your organization verified, corrected, or archived their entry — building transparency and trust in the review process.
Review community contributions
Community members can submit hotlines for your area. These appear in your Submissions queue as pending items. Your job is to verify whether each submitted number is accurate and appropriate.
For each submission, you can approve it (promoting it to a yellow 'Community' badge visible to the public) or reject it with a reason. Rejected submissions notify the contributor so they can correct and resubmit if needed.
What you will see
Submissions that sit unreviewed stay in the queue indefinitely. Contributors can see their submission is 'Pending review'. Try to review new submissions within a few days to keep the directory responsive.
Manage hotline reports
Users can report hotlines that are outdated, not responsive, have wrong numbers, or are duplicates. These reports appear in your Reports queue with the reason and any details the reporter provided.
Review each report and decide: resolve it (take action like updating or removing the hotline) or dismiss it if the report is inaccurate. Both actions close the report and remove it from the queue.
What you will see
Reports about 'Not Responsive' numbers are the most urgent — they often mean someone tried calling during an emergency and couldn't get through. Prioritize these.
Add and edit hotlines for your area
The Hotlines page is where you maintain your area's official emergency numbers. Hotlines you add here receive the blue 'LGU Verified' badge — the highest trust level, signaling to users that this number comes directly from a local government source.
You can add new hotlines, edit existing ones (update phone numbers, categories, or notes), and remove outdated entries. Each hotline needs a name, phone number, and category.
What you will see
Keep hotline entries up to date. An outdated number during an emergency can cost lives. Review your directory regularly, especially after personnel or office changes.
Manage your team
If you're the organization Admin, you can invite team members and manage their access. Open the Team page to see current members and their roles.
Tap 'Invite Member' to send an invitation by email. Choose between Manager (can manage hotlines, review submissions, and handle reports) or Viewer (read-only). You can also change roles or revoke access at any time.
What you will see
Invite your DRRMO officer, city information officer, or barangay captain as Managers so multiple people can keep the directory current — especially during disaster response when one person may be unavailable.