How do I get access to manage my city or barangay?

Access is assigned by a Ugnay.ph administrator or your organization's Admin. If your area isn't managed yet, contact us at ugnay.ph/contact to request organization setup for your LGU.

What's the difference between Admin, Manager, and Viewer?

Admin: Full access including team management (inviting, removing, and changing roles). Manager: Can manage hotlines, review community submissions, and handle reports. Viewer: Read-only access to the dashboard overview.

Can I manage both a city and a barangay?

Yes. If you belong to multiple organizations, use the organization switcher at the top of the dashboard to move between them. Each has its own hotlines, submissions, reports, and team.

What happens to submissions if I don't review them?

Submissions stay in the pending queue indefinitely. Contributors can see their submission is 'Pending review'. We recommend reviewing new submissions within a few days to keep the directory responsive.

How do NGO organizations differ from LGU organizations?

NGO organizations work the same way but their hotlines receive a green 'NGO Verified' badge instead of the blue 'LGU Verified' badge. See the separate guide for NGO branch management.

How to Manage Your LGU Organization

1. Log in and access the dashboard

Sign in to Ugnay.ph and open the management dashboard for your organization.

2. Switch between organizations

Use the organization switcher to move between areas if you belong to more than one organization.

3. Triage and review existing hotlines

Verify, correct, or archive hotlines already in the directory. Every action creates a transparent audit trail visible to contributors.

4. Review community contributions

Approve or reject hotlines submitted by community contributors for your area.

5. Manage hotline reports

Review and act on user reports about outdated, wrong, or unresponsive numbers.

6. Add and edit hotlines for your area

Add, edit, and remove official hotlines. Your entries receive the highest-trust 'LGU Verified' badge.

7. Manage your team

Invite members, assign roles, and revoke access to help maintain your area's directory (Admin only).